Find answers to common questions about returns, exchanges, warranty coverage, damaged shipments, and product quality for wire and cable orders from Ramcorp Wire & Cable.
Returns & Exchanges
Do you accept returns?
Yes. We accept returns on standard, in-stock items in their original, unused condition within 15 days of the original invoice date. Cable must be uncut, undamaged, and on the original reel or in original packaging. Partial reels or used material are not eligible for return under any circumstances. A restocking fee may apply depending on the product and quantity. Returned material is subject to inspection upon receipt. Items not meeting return conditions may be rejected or subject to additional fees. Contact our sales team to request a return authorization (RA) before shipping any returns — returns without prior authorization cannot be accepted.
Are special order or custom-cut items returnable?
No. All special-order, custom-cut, and non-standard length items are non-cancelable and non-returnable. These products are manufactured or cut specifically for your order and cannot be restocked. If you're unsure whether an item qualifies as a special order, contact our sales team before placing the order to confirm returnability.
How do I initiate a return?
Contact our sales team by phone or email to request a return authorization (RA) number. Provide your order number, the item(s) you'd like to return, and the reason for the return. We'll issue an RA number and provide instructions for shipping the product back. Do not ship returns without an RA number — unauthorized returns may be refused.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a Ramcorp error (wrong item shipped, defective product, or damaged in transit). In those cases, we'll provide a prepaid shipping label or arrange pickup at our expense.
How long does it take to process a refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned product. Refunds are issued to the original payment method. Credit card refunds may take an additional 3–5 business days to appear on your statement depending on your bank.
Can I exchange an item instead of returning it?
Yes. If you need a different size, gauge, or cable type, contact our sales team to arrange an exchange. We'll issue a return authorization for the original item and process the replacement order. Standard return conditions apply — the original item must be in unused, resalable condition.
Damaged & Incorrect Shipments
What should I do if my order arrives damaged?
All shipments must be inspected at delivery. Any visible damage must be noted on the carrier's delivery receipt at the time of delivery and signed as damaged. Failure to note damage at delivery may result in denial of the claim by the carrier, and Ramcorp may not be able to provide a replacement or refund. Take photos of the damaged packaging and product. Contact our sales team within 48 hours of delivery with your order number, photos, and a description of the damage. We'll work with the carrier to file a claim and arrange a replacement or refund.
What about concealed damage?
For concealed damage (not visible at delivery), notify Ramcorp within 48 hours of discovery. Retain all packaging materials for carrier inspection — the carrier may require physical inspection of the packaging before approving the claim. The Company reserves the right to deny claims reported after this period. Contact our sales team with your order number, photos, and a description of the damage.
What if I received the wrong item?
If you received an incorrect product, contact our sales team immediately with your order number and details of what was received versus what was ordered. We'll arrange pickup of the incorrect item at our expense and ship the correct product as quickly as possible. We take shipping accuracy seriously and will investigate the error to prevent recurrence.
When does ownership and risk of loss transfer?
Title and risk of loss pass to the customer upon delivery of the shipment to the carrier unless otherwise agreed in writing. This applies to all shipments including freight collect, customer-arranged shipping, and international orders.
Product Quality & Warranty
Is your cable covered by a warranty?
Most wire and cable sold by Ramcorp is covered by the original manufacturer's warranty, where applicable. Warranty terms, coverage, and duration vary by manufacturer and product line.
Certain products sourced through secondary or third-party channels may not carry a manufacturer warranty. In such cases, Ramcorp will assist in evaluating product quality concerns but does not provide an independent warranty unless explicitly stated in writing.
If you experience a product quality issue, contact our sales team with the cable type, manufacturer (if known), footage markings, and a description of the issue. We will review and coordinate with the manufacturer when applicable.
Do you sell only new cable?
Yes. We sell only new, unused wire and cable. Products may be sourced through both authorized distribution channels and reputable secondary market suppliers.
All products are verified to meet applicable specifications and industry standards, and typically include standard print legends and listings where applicable.
Can you provide certifications or test reports?
Documentation such as manufacturer certificates of conformance (COC), country-of-origin (COO) statements, UL listing verification, and other manufacturer documentation is provided when available. Availability varies by product and manufacturer.
If documentation is required, it must be requested at the time of quoting or order placement. If manufacturer documentation is not available, a statement of origin may be issued at the Company's discretion.
Buyer is responsible for specifying any required documentation or compliance requirements prior to order placement.
What if I have a product quality concern?
If you have any concern about cable quality, specifications, or performance, contact our sales team with the product details, order number, and a description of the issue. We'll investigate promptly and work with the manufacturer if a warranty or quality claim is warranted.
Have a question not answered here? Contact our sales team — we respond within one business day.